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Customer Service

Warranty Information

We built our reputation on quality, performance product and we stand behind it. If you experience a manufacturing defect in materials or workmanship Smith Optics warrants your sunglasses, goggles and helmets for the lifetime of the product, and we will repair or replace the product at no charge. Smith Optics has sole discretion to determine manufacturer's defects. Apparel and accessories including hats and bags are not covered under the lifetime warranty policy. Smith Optics will only authorize the warranty claim if the product was purchased from an authorized dealer. Questions about verification of authorized dealers should be sent to smithcanada@smithoptics.com

For CA Customers:
In Canada, please email the customer service/warranty department of Smith Optics Canada at smithcanada@smithoptics.com for instructions or call 1-888-681-8886.

For US Customers:
Please visit the warranty information at http://www.smithoptics.com/customerwarranty

For EU Customers:
Please email Smith Europe at smith@safilo.com.
For other countries, view the European Store Locator at http://www.smithoptics.eu/store-finder?q=&country=EU and enter your country or a country near you to find the Smith distributor in your country.