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Customer Service

WARRANTY INFORMATION

We built our reputation on quality and performance products and we stand behind it. If you experience a defect or lack of compliance in the Smith product you purchased, SMITH Optics warrants your sunglasses, goggles and helmets in accordance with all applicable laws. For complete information, please carefully check the applicable provisions of the General Terms and Conditions that you are required to accept in order to complete your purchase (in particular Article 11). General Terms and Conditions of Sale and/or contact our customer care service.

To notice a product defect, you have to inform us by post or e-mail at the following addresses:

Smith Returns Department
13 F Street, Freeport Center
Clearfield, Utah 84016
USA

Email: smitheu@smithoptics.com

You may use the model form at the following link: Warranty Claim Form.

You will be contacted by our customer care service.

Addresses for warranty returns:

France

Sun Trans International
ATTN: SMITH ECOM WARRANTY CLAIM
72 Route De Grenoble - Le Piboula
06670 Colomars

Spain

T.D.B.G. Espana S.A.
ATTN: SMITH ECOM WARRANTY CLAIM
C/.De La Mar Roja, 38-40 Finca A-7 08040 Z.Al. Barcelona

Austria

Gebrueder Weiss Gmbh
ATTN: SMITH ECOM WARRANTY CLAIM
Alte Poststrasse 376 8055 Graz

Germany

T.D.B.G. Deutschland Gmbh
ATTN: SMITH ECOM WARRANTY CLAIM
Logistik Park, Gruber Strasse 70 85586 Poing

United Kingdon

International Forwarding Ltd
ATTN: SMITH ECOM WARRANTY CLAIM
Station Road B46 1ht Coleshill, Birmingham

Nordics

On Way Sweden Ab
ATTN: SMITH ECOM WARRANTY CLAIM
Rattgatan 15 26151 Landskrona

Italy

DB group ATTN: SMITH ECOM WARRANTY CLAIM
Via Feltrina Sud, 95 31044 Montebelluna

Switzerland

DSV Logistics SA
ATTN: SMITH ECOM WARRANTY CLAIM
Via Passeggiata, 24 06828 Balerna

For any questions, please contact Smith Customer Service:

US Mailing address:
Smith Optics, Inc.
PO Box 160464
Clearfield, Utah 84016
USA

Email: smitheu@smithoptics.com
Phone number: (01)1-888-206-2995
Office hours: Monday through Friday, 8:00 am to 5:00 pm, Mountain Standard Time.

Warranty Claim Forms In Other Languages:

English
French
German
Italian
Norwegian
Spanish
Swedish
Swiss