Customer Service

Contact Us

Smith Optics prides itself in providing exemplary Customer Service. Complete customer satisfaction is our foremost goal. If you have any questions or concerns, please do not hesitate to let us know.

US Mailing address:
Smith Optics, Inc.
280 Northwood Way
Box 2999
Ketchum, Idaho, 83340

Telephone: 888.206.2995
E-Mail: smith@smithoptics.com
Office hours: Monday through Friday, 8:00 am to 5:00 pm, Mountain Standard Time.

Factory Returns, Warranty & Repair address:
Smith Optics Returns Department
13 F Street, Freeport Center
Clearfield, Utah 84016

NOTE: This is a complete street address. Some UPS and FedEx computer programs will prompt the user for another zip code. If this occurs, please click on the 'use original address entered' option, then confirm by clicking 'okay' at the 'is this correct?' prompt. The shipment will be guaranteed.

We discourage shipping via US Mail, but if you do, please send to:
Smith Manufacturing
Attn: Smith Warranty
PO Box 160464
Clearfield, UT 84016.

In Canada, e-mail Canam Sport Eyewear Inc. at smithcanada@smithoptics.com or call us at 888.681.8886.

In Europe, please e-mail the customer service/warranty department of Smith Europe at smith@safilo.com for instructions Smith has a number of distributors outside of the United States, Please check our Retail Store Locator, to find the distributor in your country or a country near you.