U.S. Consumer Product Safety Commission

Recall Date:September 6th, 2017

Smith Recalls Ski and Snowboard Helmets Due to Risk of Head Injury

Recall Return Procedure

  • 1. Scroll down to start a return.
  • 2. Follow the instructions online to submit a repair form.
  • 3. Once the form has been filled out, click submit claim to receive the prepaid shipping label. Print the shipping label, and attach to box you are shipping the product back to Smith in.
  • 4. Once we receive the helmet, we will repair the product, keep you informed of the status and ship the helmet(s) back to you at no cost.

Recall Summary

Name of Product: Quantum ski and snowboard helmets

Hazard: The buckle on the helmet can disengage, posing a risk of head injury.

Remedy: Repair, Consumers should immediately stop using the recalled helmets and contact Smith for instructions on returning the helmet, free of cost, to Smith for a free repair.

Consumer Contact: Smith toll-free (833) 459-0417 from 8 a.m. to 5 p.m. MT Monday through Friday, email at recall@smithoptics.com or online at www.smithoptics.com and click on the recall link at the bottom center of the page for more information.

Recall Details

Units: About 7,000 (in addition, about 1,000 were sold in Canada)

Description: This recall involves all 2016 and 2017 Smith Quantum ski and snowboard helmets. They were sold in in sizes S, M, L and XL in matte black/charcoal, matte white/charcoal, matte Fire (red) /charcoal, matte Klein Blue (blue), matte olive green, matte Reactor (bright green) /black and matte Thunder gray (gray) color combinations. Smith Quantum is printed on a label inside the helmet along with the manufacturing dates.

Incidents/Injuries: None

Sold at: Specialty ski and snowboard shops and by major retailers, online at Backcountry.com, Smithoptics.com, and other online retailers, from October 2016 through July 2017 for about $300.

Importer/Distributor: Smith Sport Optics Inc., Clearfield, Utah

Manufactured in: China.

Photos


Photo 1: Smith Quantum ski and snowboard helmet

Photo 2: The buckle on the Smith Quantum helmet can disengage

Photo 2: Label inside the helmet
This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

Submit a Recall Claim

About U.S. CPSC: 
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at www.cpsc.gov, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.

CPSC Consumer Information Hotline Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

Media Contact Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800