Smith Optics Help Center

Warranty Policy

SMITH SPORT OPTICS GLOBAL WARRANTY POLICY
Updated on 11/18/2022
This updated policy will apply to all purchases made after the effective date of 11/18/2022.

SMITH Optics Warranty Claim Form

Smith Sport Optics Inc. (“Smith”) is committed to quality, and we have built our reputation on long-lasting, high-performing products.

Terms & Conditions of Warranty:

Smith has sole discretion to determine what qualifies as a manufacturer's defect, and only authentic products purchased from an authorized Smith dealer or from the Smith website are covered by our limited lifetime warranty or standard limited warranty (as applicable).
If a product is found defective by Smith, unless otherwise provided by the applicable law, Smith has sole discretion to determine whether to (i) replace (ii) repair (iii) provide a coupon* or (iv) provide a refund for the product**.
If your warranty claim is approved, you will be responsible for the cost of shipping and taxes of the replacement product.

* Any coupon provided by Smith for your approved warranty claim must be redeemed by 90 days from the issuance. After the expiration of the 90 days term, the warranty claim and coupon will lapse.

** Only applies to products purchased via smithoptics.com

Please be advised that the Smith warranty is for authentic Smith products including authentic Smith lenses, frames, and parts without modification of any sort. Any alteration to lenses, frame parts, or nose pads voids all warranties.

For in-store purchases, please contact your local Smith retailer. These partners can be found by using our FIND A STORE link in the top right-hand corner of your country site.

LIMITED LIFETIME WARRANTY:
All Smith sunglasses and goggles (including custom goggles) are covered for the lifetime of the product to be free from manufacturer's defects under the terms and conditions of this policy.

STANDARD LIMITED WARRANTY:
All Smith helmets are covered for the duration of three years from the date of purchase against any manufacturer’s defects under the terms and conditions of this policy.

Rx - Smith prescription eyewear is warranted to the original purchaser for two years from the date of purchase against any manufacturing defects. Nose pads and temples are free as long as the parts are available. We'll repair or replace, at our discretion, any pair of Smith Prescription Eyewear found to be defective exclusive of damage caused by improper or unreasonable use.

APPAREL AND ACCESSORIES:
All Smith apparel and accessories are covered for the duration of one year from the date of purchase against any manufacturer’s defects under the terms and conditions of this policy unless otherwise stated in any mandatory applicable law.

HOW IT WORKS:

Warranty activation To start a warranty claim, which can only be done on our site, head over to the Smith Warranty Claim Form. The warranty process normally takes 1-2 weeks. To help make the warranty process go smoothly, you'll need the following:

1. Product name and model;

2. A valid proof of purchase;

3. Photos that clearly show the problem with your product. Check out Warranty Claim Photos for examples.

Replacement Policy

If your problem does not fall under our warranty policy, Smith may (at our discretion) be able to replace interchangeable model frames, lenses, and other parts for a fee at our discretion. Scratched or otherwise abused lenses and fixed lenses are not eligible for replacement.

Helmet Crash Replacement Policy

Accidents happen, and you should not use a helmet that has been involved in a crash. Smith offers 30% off MSRP for crash replacement helmets.

Minimum requirements to qualify for our crash replacement discount

Damage must be from an activity related crash or impact.
Crash replacement request is within two years of original purchase date with proof of purchase.

You are able to present your crashed helmet and details of the incident that caused the damage.

You are the original owner of the helmet.

Cases of helmet abuse are not eligible for replacement.

Helmet replacements are limited to 1 unit per year. Use the Contact Us form to initiate a helmet crash replacement.

Limitations on Warranty and Damages

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS POLICY AND TO THE EXTENT PERMITTED BY THE APPLICABLE LAW, SMITH MAKES NO REPRESENTATIONS AND GRANT NO WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, BY STATUTE OR OTHERWISE, AND SMITH SPECIFICALLY DISCLAIMS ANY OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, OR EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR ANY WARRANTY AS TO THE VALIDITY OF ANY PATENTS OR THE NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES. To the extent permitted by the applicable law, any warranty not expressly regulated in this policy (including any implied warranty) shall be considered as excluded. In case of breach of any warranty on this product, the consumer is limited to damages of repair of the product, replacement with an identical or equivalent style, coupon redemption, or refund at the election of Smith. Unless otherwise provided by the applicable mandatory law, Smith is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product.