Smith Optics Help Center
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Prescription Orders (U.S. Customers only):
Prescription orders require special handling and customization. These orders are processed at our manufacturing facility in Utah and may take up to one month to be fulfilled. Once processed, they are shipped via 2-Day Express shipping.
Where is my order?
Checking Your Order Status
You can conveniently track the status of your order through the following methods:
1. Account Login:
Log into your account on our website to view real-time updates on your order status.
2. Tracking Page:
Use our dedicated Tracking Page to monitor the progress of your shipment.
3. Order Details:
If you don't have an account, track your order using your order number, email address, and billing zip code for seamless updates.
Prescription Orders (U.S. Customers only):
Prescription orders require special handling and customization. These orders are processed at our manufacturing facility in Utah and may take up to one month to be fulfilled. Once processed, they are shipped via 2-Day Express shipping.