Smith Optics Canada Help Center

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Delivery Issues

How to Locate a Missing Package
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​​Track Your Package
  • Access detailed carrier, status, and tracking information on your My Account page.
  • The carrier's tracking page may provide additional specifics on the package's exact delivery location.
Check Around Your Location
  • Look around your house or apartment complex to ensure the package wasn't misdelivered.​
  • Consult with roommates or housemates to inquire if they received the package on your behalf.
Reporting a Missing Package
  • If your package is missing for more than 72 hours after being marked as "delivered" and you have thoroughly checked your surroundings, please initiate a claim ​​​​​here.