Smith Optics Help Center
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Delivery Issues
How to Locate a Missing Package
Track Your Package
Track Your Package
- Access detailed carrier, status, and tracking information on your My Account page.
- The carrier's tracking page may provide additional specifics on the package's exact delivery location.
Check Around Your Location
- Look around your house or apartment complex to ensure the package wasn't misdelivered.
- Consult with roommates or housemates to inquire if they received the package on your behalf.
Reporting a Missing Package
- If your package is missing for more than 72 hours after being marked as "delivered" and you have thoroughly checked your surroundings, please initiate a claim here.